SHOPMOBILITY | Rushmere Shopping Centre

SHOPMOBILITY

We are delighted to be partnering with Shopmobility, to launch our mobility scooters. To hire a mobility scooter, free of charge, for your Rushmere experience, please speak to our wonderful Guest Services Team.

What is Shopmobility Rushmere?

Anyone of any age can apply to use our new mobility scooters, if you have trouble walking because of injury (even temporary), physical disability or a medical condition.

Please note, our new service is not only for elderly individuals or people with chronic disabilities. It provides support for those restricted by temporary illness or injury, or perhaps you just find walking longer distances difficult. Whatever your need, we are ready to help you access our shops and facilities with appropriate mobility equipment

Application forms to become a member of our Shopmobility Scheme can be collected from and returned to our Guest Services Desk

Do we provide Training?

Yes, first time users will be required to complete a brief training session covering how to use the equipment and familiarisation of where they can be used. Our Customer Care Team will be ready and available to provide this training session for you.

When and where can I use Shopmobility Rushmere?

The scooters can be collected at our Guest Services Desk and must be dropped off at our Guest Services Desk again when you are finished using them

Our mobility scooters can only be used within our property and must not be taken onto the public roads or footpaths. The permissible area for their use is inside our shopping centre and the pathways around our Retail Park.

SHOPMOBILITY TERMS AND CONDITIONS

As the hirer and/or on behalf of a minor or person under my care, I fully understand and accept the following conditions of hire.

Mobility scooters and wheelchairs require a valid form of ID to be left with Guest Services.
I will return the equipment no later than 30 minutes before the centre closes for the day
I will use the equipment at my own risk
I am a minimum of 16 years old
I will NOT use the equipment without an able-bodied carer if I suffer from any condition which could impede my ability to safely use the equipment. I will inform training staff of any such condition
The management of Rushmere retains the right to refuse, or cancel the hire of the equipment
I will be responsible for the cost of damage to the equipment caused by me whilst the equipment is in my possession
I will be liable for any injury or damage to any person or property as a result of, or in the course of, my use of the equipment
I will indemnify Rushmere against any claims from persons injured or owners of property damaged as a result of, or in the course of, my use of the equipment
I will NOT sit anyone else on the equipment during my hire session
I will NOT let anyone else operate the equipment
I will only use lifts to access the different levels within the centre, and will not attempt to use stairs or escalators
I will not place items on the handles of the equipment or place anything weighing over 3 kilograms in or on the equipment
Should I need to access a store, outside precinct or car park area, I will park the equipment safely against a store or solid wall.
I will also make sure I remove the key and take this with me to avoid unauthorised use
I will NOT alter the equipment in any way (i.e. by removing footrests, calf straps or any other fixed item currently on the equipment)
I will NOT remove the equipment from the premises (which includes the car park area and outside precinct)
I confirm that I am not over the designated weight limit of the scooter of 25st or 158kg
All personal data submitted to Rushmere will at all times be processed in accordance with the UK Data Protection Act 2018 and our Privacy Policy.
Rushmere reserves the right to change these terms and conditions from time to time and without notice